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Refund & Cancellations

  • What is return policy ?
  • Buyers have to inform chitrahandicraft within 12 hrs after receiving products. chitrahandicraft will evaluate the defect and then decide to make 100% refund or replace the item(s). Buyer have to provide valid proof for defect and breakage of product(s).
  • For cancelling the order -
  • If anyone wants to cancel the order, please inform chitrahandicraft via email within 2 hrs after placing an order, after that it can’t be cancelled, cancellation charges may apply based on the time and payment mode. How do I return a defective or damaged product for a new replacement? Inform us within 12 hrs after delivery & send us images of the damage items via email on info@chitrahandicraftjaipur.in.

  • What if after delivery buyer did not like the item?
  • If buyer did not like the item after delivery we can allow buyer to exchange the item with same amount OR refund, exchange will be one time only & buyer has to pay courier charges in both ways for any case. Return product should be in original condition as they received it along with with price tags / labels.
  • Who pays for the delivery charges for returning of products?
  • If returning item is defective/damaged then delivery charges will be bear by store owner or chitrahandicraft, but if buyer wants to exchange the item OR refund, then for both ways(send received item to us & for new item) courier charges will be bear by buyer.
  • Once products dispeched from Chitra Handicraft

    Delivery time Depend on Courier service partner

    in buyer area
  • Store Information

    Chitra Handicraft, 495,Radhagopal ji Ka Mandir Ghat Gate Bazar,Jaipur.

    +8955057494

    info@chitrahandicraftjaipur.in